Terms of Use

Welcome to www.sdw2u.com.To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of www.sdw2u.com, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full Privacy Policy statement. www.sdw2u.com is owned and operated by Sandalwood Forest (M) Sdn. Bhd. Any reference in these Terms of Use to www.sdw2u.com shall include reference to Sandalwood Forest (M) Sdn. Bhd.and their respective employees and agents.

Compliance with laws

Sandalwood Forest (M) Sdn. Bhd.is a company incorporated under the laws of Malaysia. We operate in Malaysia and comply with all the laws and regulations of Malaysia. All our products are in compliance with all the requirements and specifications under the laws of Malaysia. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers. We recommend delivery services for the shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. Our products and shipment fees are denominated in Malaysian Ringgit (RM). All orders placed are transacted in Malaysian Ringgit (RM).

Order Acknowledgement Email

The Order Acknowledgement email provides a summary of all the items on your order. If you are shipping an item on your order, the Order Acknowledgement will display the order number, date order, the items you purchase,shipping address， shipping method.

Shipment Notification Email

We'll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, the order number, date order,tracking number, and a Delivers by date. You can click the tracking number link to track your package on our homepage.

Our trademarks, service marks and copyright

The following trademarks and service marks belong to Sandalwood Forest(M) Sdn. Bhd. These and other www.sdw2u.com graphics, logos, service marks and trademarks of Sandalwood Forest (M) Sdn. Bhd. and its affiliates and subsidiaries may not be used without the prior written consent of Sandalwood Forest (M) Sdn. Bhd. or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on www.sdw2u.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on www.sdw2u.com, are the exclusive property of www.sdw2u.com and are protected by Malaysia and international copyright and other applicable intellectual property laws. All software used on our site is the property of www.sdw2u.com or its software suppliers and is protected by Malaysia and international copyright and other applicable intellectual property laws.

Use of Site

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using 'framing' or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); www.sdw2u.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Resale Purpose is Not Permitted

All products sold are for customers' use only and shall not be commercially resold. www.sdw2u.com may refuse any purchasing order which it suspects is for commercial resale.

Title of Products, Documents, and Fees to Import

All title of products will be passed to customer when order is dispatched by www.sdw2u.com. www.sdw2u.com will deliver the products according to the customer’s instructions. For many international shipments, you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/ or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, www.sdw2u.com will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with your order you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to www.sdw2u.com you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price.

Disclaimer

The site and its content are provided on an 'as is' basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). www.sdw2u.com is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on www.sdw2u.com. www.sdw2u.com shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information. Although www.sdw2u.com uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless www.sdw2u.com from and against all losses, expenses, damages, and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that www.sdw2u.com shall not be held liable for howsoever for your use of the site and you agree to waive all claims that you may have against www.sdw2u.com for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of www.sdw2u.com, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites

Occasionally, www.sdw2u.com may make available a link to a third party's web site. These links will let you leave www.sdw2u.com. The linked sites are not under www.sdw2u.com control and www.sdw2u.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. www.sdw2u.com is not responsible for webcasting or any other form of transmission received from any linked site. www.sdw2u.com provides the links only as a convenience. www.sdw2u.com does not endorse the site or its use or contents.

Our Privacy Policy

You agree to our use of information about you as described in our privacy policy.

Termination

www.sdw2u.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that www.sdw2u.com, in its sole discretion, believes is in violation of any applicable law or is harmful to www.sdw2u.com or a third party.

Notice

www.sdw2u.com may deliver notices to you by means of electronic mail, a general notice on www.sdw2u.com or by post. You may give notice to www.sdw2u.com at any time by means of electronic mail to info@sdw2u.com or by post to the following address: 2-1-17, Medan Rajawali, Solaria Square,11900 Bayan Lepas, Pulau Pinang, Malaysia.

Modification of Terms

These Terms of Use may be modified from time to time. You should therefore read these Terms of Use before you place an order.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Malaysia. You irrevocably agree that the courts of Malaysia shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms. These Terms of Use were last updated in December 2019.